Privacy Policy

2.1 Information You Provide Directly

We collect information you voluntarily provide when using the Service:

• Account Information: Name, email address, phone number, password, company name, job title
• Brand Information: Business legal name, EIN/Tax ID, business address, business type, industry, website
• Campaign Information: Campaign name, description, sample messages, use case, call-to-action, help keywords
• Business Documents: Articles of incorporation, tax documents, business licenses, compliance documentation
• Payment Information: Billing address, payment method details (processed securely by our payment processor)
• Communications: Support requests, feedback, survey responses, emails, and other communications with us

2.2 Information Collected Automatically

When you access the Service, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent, clicks, navigation paths
• Log Data: Access times, error logs, API calls, system events
• Cookies and Tracking: Session cookies, authentication tokens, analytics data

2.3 Information from Third Parties

We may receive information from:

• The Campaign Registry (TCR): Brand vetting results, campaign approval status, compliance scores
• TNID.com: Registration status, modification requests, carrier feedback
• Payment Processors: Payment confirmation, transaction status, billing information
• Identity Verification Services: Business verification results, fraud detection data
• SSO Providers: Profile information from Google, Microsoft, or other SSO providers (when you choose SSO login)

3.1 Provide and Improve the Service

• Create and manage your account
• Process brand and campaign registrations with TCR and carriers
• Facilitate document uploads and storage
• Provide customer support and respond to inquiries
• Monitor system performance and troubleshoot issues
• Develop new features and improve existing functionality

3.2 Communications

• Send transactional emails (registration confirmations, status updates, receipts)
• Send service notifications (campaign approvals, rejections, modification requests)
• Deliver welcome emails and onboarding content
• Send compliance alerts and deadline reminders
• Provide platform updates and security alerts
• Send marketing communications (with your consent, you may opt out at any time)

3.3 Compliance and Legal Obligations

• Comply with TCPA, CAN-SPAM, GDPR, CCPA, and other applicable laws
• Verify your identity and prevent fraud
• Detect, prevent, and address security threats
• Enforce our Terms of Service and Acceptable Use Policy
• Respond to law enforcement requests and legal process
• Maintain audit logs for regulatory compliance

3.4 Analytics and Business Operations

• Analyze usage patterns and trends
• Measure service performance and effectiveness
• Conduct internal research and development
• Generate aggregate, anonymized statistics

3.5 Payment Processing

• Process payments and manage billing
• Detect and prevent payment fraud
• Issue invoices and receipts
• Handle refunds and disputes (as per our refund policy)

4.1 Service Providers and Partners

We share information with third parties who perform services on our behalf:

• The Campaign Registry (TCR): Brand and campaign information for 10-DLC registration
• TNID.com: Registration data and API credentials for campaign management
• Cloud Hosting Providers: AWS for infrastructure and data storage
• Payment Processors: Authorize.net and other payment gateways for transaction processing
• Email Service Providers: For delivering transactional and marketing emails
• Analytics Providers: For usage analytics and service improvement
• Security Services: For fraud detection and prevention

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Mobile Carriers

Your brand and campaign information is shared with mobile carriers as part of the 10-DLC registration process. Carriers use this information to evaluate and approve your messaging campaigns.

4.3 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety, or that of our users or the public
• Detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

If we are involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on the Service of any such change in ownership.

4.5 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

Retention Periods:

• Account Data: Retained while your account is active and for 3 years after account closure
• Transaction Records: Retained for 7 years for tax and audit purposes
• Communication Logs: Retained for 3 years for compliance and support purposes
• Audit Logs: Retained for 5 years for security and compliance audits
• Marketing Data: Retained until you opt out or request deletion

After the retention period expires, we securely delete or anonymize your information. Some information may be retained in backup systems for a limited time before permanent deletion.

7.1 General Rights (All Users)

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails (transactional emails will continue)
• Data Portability: Request your data in a machine-readable format

7.2 GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have additional rights:

• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limited processing of your data
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

7.3 CCPA Rights (California Residents)

If you are a California resident, you have the right to:

• Know: Request disclosure of information we collect, use, and share
• Delete: Request deletion of your personal information
• Opt-Out of Sale: We do not sell your personal information
• Non-Discrimination: We will not discriminate against you for exercising your rights

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@10-dlc.com or through your account settings. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

Types of Cookies We Use:

• Essential Cookies: Required for authentication and core functionality
• Performance Cookies: Collect anonymous usage data to improve the Service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with the Service

Managing Cookies:

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. Essential cookies cannot be disabled as they are necessary for the Service to function.